Making a Purchase
Orders may be made online using our secure card payment facility
We accept all major debit and credit cards through paypal. Cards will be authorised and charged at time of order. We can also accept bank transfers as a form of payment, please contact us for further details, orders will be dispatched once the funds have cleared into our bank account. Payment should be made in UK pounds sterling. For international payments conversions are made automatically by Paypal at the time of checkout.
We aim to ship all items within 24 hours of order, subject to availability. Please note that we do not work Saturdays, Sundays of Bank Holidays. Merchandise is sent by either Royal Mail, Royal Mail Special Delivery (where requested and paid for), Recorded or by Parcel Force depending on the size and value of the goods.
Retail Postage & Packing UK £4.95
Special Delivery UK: £9.50
If your postage exceeds this amount we will call you before dispatch to confirm the price. Special rates may apply for bulky items and will be indicated against the product. If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence or by customer providing incorrect shipping information the customer will be contacted by phone and payment will be required to re-send the item.
Out of Stock Items
We will, upon receipt of your order contact you to advise if an item is out of stock and offer you the option to choose an alternative, receive a refund or wait for the item to be returned to stock. We automatically ship all out of stock items once they become available. In the unlikely event that an item is permanently unavailable we will offer a full refund or a credit note to the value of the goods.
Poochiworld endeavours to ensure that all products are free from damage and defects. If however an item is damaged or faulty we will offer a replacement or credit note to the full value of the merchandise.
Returns for Exchange (different sizes etc) must be received within 28 days.
ALL RETURNS AND EXCHANGES MUST BE RETURNED DEHAIRED AND IN THE ORIGINAL PACKAGING. A CHARGE MAY BE ENFORCED IF THIS INFORMATION IS NOT ADHERED TO.
If the product you have ordered is not the correct size for your pet please contact us, and we will credit your account with the value of the products returned. We are unable to refund postage costs. If you have any queries about the size please contact us first.
In order to initiate a return please contact us with your Order number and item details to inform us of any damages, faults or shortages within 7 days of the delivery date.
Please note Poochiworld cannot accept returns of personalised items that are the wrong size/ colour or suitability.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
We are unable to accept refunds or product exchanges for any christmas items after 25th December. We offer a size exchange to help get the correct size for your pet.
Poochiworld is open Monday to Friday 9.00am-5.00pm, we are closed Saturdays and Sundays and Bank Holidays. You can contact us here.